Sometimes,someimportantbusinesscan'tbedonewithouttelephone.Actually,thenegotiationonthephoneisasimportantasface-to-facecommunication. 　　Wecansuccessfullyachievephonenegotiationonlywhenwemasterseveralskills. 　　Firstly,yourvoiceshouldbefriendlyandattitudeashelpfulasyoucansothattheotherendofthephoneconsideryoupoliteandcourteous,knowingyourgoodmannerandabsorbinganiceimpressionfromyou.Asaresult,youaremorelikelytoearnthelistener'strust. 　　Secondly,youshouldkeepingacknowledgingwhileonthephone,oftenwith"well"tomakethelistnerknowyouarelisteningattentively. 　　Theleastbutmostimportant,yououghttoneverraisevoiceevenwhendisagreemenappear.Instead,youshouldalwaysclarifyyourpointsinagentlesound.